Refund & Cancellation Policy
Effective August 23, 2026
1. Subscriptions
AgentKey paid plans are billed in advance on a recurring basis (monthly or annual, depending on your plan). You can cancel a paid plan at any time from the Billing page. Cancellation stops renewal and takes effect at the end of your current billing period you retain access to paid features until then.
2. New subscriptions
If you are a new customer and are unable to use the Service due to a verified defect on our side, you may request a full refund within 14 days of your first paid charge by contacting hello@agentkey.com. Refunds under this section are available only for your first billing cycle.
3. Renewals
Recurring renewal charges are generally non-refundable once the renewal period has begun, because plan limits and features are already provided for that period. If you cancel after a renewal has been processed but before you have meaningfully used the Service in the new period, contact us within 7 days of the renewal and we will review your request on a case-by-case basis.
4. Plan changes and proration
Upgrading your plan takes effect immediately, and we prorate the difference for the remainder of the current billing period. Downgrading takes effect at the end of the current billing period. Prorated upgrade charges are non-refundable once applied, but any resulting unused balance from a downgrade is applied as credit toward your next renewal.
5. Usage-based and overage charges
Where a plan includes overage or metered usage, charges reflect actual consumption and are non-refundable once incurred, as they correspond to authorization requests already processed and logged.
6. How to request a refund
To request a refund, email hello@agentkey.com with your account email and a brief description of the issue. Approved refunds are returned to your original payment method within a reasonable time, typically 5–10 business days, subject to your bank or card network.
7. Service interruptions
If we fail to provide the Service for a material continuous period due to a cause within our control, we may, at our discretion, issue service credit or a partial refund for the affected period. This does not apply to outages caused by third parties, your configuration, or events outside our control.
8. Chargebacks
We encourage you to contact us before initiating a chargeback. Disputes where we have already offered a compliant resolution may be contested, and accounts with unresolved chargebacks may be suspended.
9. Changes to this policy
We may update this Refund & Cancellation Policy from time to time. The effective date above reflects the most recent revision.